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2011 Ford Explorer recalls, complaints and safety ratings

There are 6 US recalls for the 2011 Ford Explorer, and 8 in Canada. Owners filed 1,197 complaints with NHTSA, most often about steering.

6US recalls
0urgent recalls
1,197owner complaints
–overall crash rating

Is your car affected?

Check by VIN to confirm the exact model and see every recall for it.

Recalls are issued for a make, model and model year. Whether the repair has already been done on one specific car is known only to its manufacturer and dealers. Check your vehicle's official status at nhtsa.gov/recalls or with a dealer.

US recalls (6)

Structure: body, roof and pillars

2024-01-19 · campaign 24V031000 · 1,889,110 vehicles

Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

Risk and remedy

Risk: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

Suspension: rear

2021-09-22 · campaign 21V746000 · 150,723 vehicles

Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.

Risk and remedy

Risk: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy: Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.

Suspension: rear

2019-06-10 · campaign 19V435000 · 1,194,173 vehicles

Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.

Risk and remedy

Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.

Structure: body, door

2015-03-24 · campaign 15V171000 · 194,484 vehicles

Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.

Risk and remedy

Risk: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.

Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.

Steering: electric power assist system

2014-05-29 · campaign 14V286000 · 179,027 vehicles

Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Risk and remedy

Risk: If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

Remedy: Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.

Seats

2011-02-02 · campaign 11V063000 · 1,658 vehicles

FORD IS RECALLING CERTAIN MODEL YEAR 2011 EXPLORER VEHICLES MANUFACTURED FROM JULY 15, 2010, THROUGH DECEMBER 13, 2010, EQUIPPED WITH SECOND ROW 60% SEATS WITH MANUAL RECLINER MECHANISMS THAT MAY HAVE COMPONENTS THAT ARE OUT OF DIMENSIONAL SPECIFICATION. THESE SEATS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS."

Risk and remedy

Risk: IN THE EVENT OF A CRASH, THE SEAT BACK MAY NOT PROVIDE THE REQUIRED STRENGTH, INCREASING THE RISK OF INJURY.

Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE SEATS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 15, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

Canadian recalls (8)

Show 8 Canadian recalls

Structure

2024-01-22 · campaign 2024-026

Issue: On certain vehicles, the exterior A-pillar trim on either side of the windshield may not be properly attached. As a result, the trim(s) could loosen and separate from the vehicle. Safety Risk: Trim that detaches from the vehicle could create a road hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the A-pillar trim.

Suspension

2019-06-11 · campaign 2019-280

Issue: On certain vehicles, the rear suspension toe link(s) could break. This could cause a sudden loss of vehicle stability. Note: This problem is more likely to occur on vehicles that are driven on rough roads. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to install improved rear suspension toe links.

Suspension

2017-11-28 · campaign 2017-577

On certain vehicles operated in Alberta, Saskatchewan and Manitoba, soil properties unique to these areas could cause an accumulation of soil to occur at the attachment point of the rear suspension toe link. This could impede the toe link's travel, causing bending stresses and potential fracture. A fractured toe link would affect vehicle handling and could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the toe links with revised parts. Note: This is an expansion of recall 2017-224.

Structure

2015-03-24 · campaign 2015-127

On certain vehicles, the return spring within the interior door handle assembly could become unseated, resulting in an interior handle that does not return to the fully stowed position after actuation. This could allow a door to unlatch during a side impact crash, which could increase the risk of injury to a seat occupant. Correction: Dealers will inspect, and repair or replace the interior handles as necessary.

Steering

2014-05-28 · campaign 2014-194

On certain vehicles, a fault in the Electric Power Steering (EPS) system could result in an immediate loss of power steering assist without warning to the driver. This would unexpectedly increase the steering effort force necessary to steer the vehicle at lower vehicle speeds, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will affect repairs as necessary and will reprogram the EPS controller with updated software. In the event that an EPS fault occurs, this updated software would allow for continued EPS function while displaying visual and audible warnings to the driver until the end of the drive cycle.

Steering

2014-01-08 · campaign 2014-002 · 20 vehicles

A safety defect may exist in certain service parts installed after September 1st, 2013. Replacement steering gear assemblies could contain a defect potentially resulting in steering lockup and an inability to steer the vehicle. This would increase the risk of a crash causing injury and/or damage to property. Correction: Owners of affected vehicles will be notified based on warranty and dealer service records and affected parts will be replaced.

Accessories

2012-09-28 · campaign 2012-325

Certain vehicles fail to conform to Canada Motor Vehicle Safety Standards. Specifically, the compliance label identifies the vehicle type as "TRU/CAM" instead of "MPV/VTUM". Correction: Due to the inconsequential nature of this non-compliance, no action will be taken.

Seats and restraints

2011-01-31 · campaign 2011-046 · 239 vehicles

On certain vehicles, the second row 60% seat (with a manual recliner mechanism) may have components that are out of dimensional specifications and thereby may not comply with the seatback strength requirements of the Canada Motor Vehicle Safety Standards 207 - Anchorage of Seats. In the event of a crash, the seatback may not provide the required strength, increasing the risk of injury to the seat occupant. Correction: Dealers will replace the manual recliner mechanism.

Owner complaints (1,197)

Owners filed 1,197 complaints with NHTSA about the 2011 Ford Explorer (30 crashes, 4 fires, 15 injuries reported). Among 44 model years of this model, it ranks #14 for the most complaints (median 630).

Most-reported problemComplaints
Steering742
Unknown or other112
Structure110
Electrical system95
Engine83
Power train64
Air bags44
Fuel/propulsion system35

Crash test ratings

NHTSA 5-Star Safety Ratings for the 2011 Ford Explorer.

VersionOverallFrontalSideRollover
2011 Ford Explorer SUV FWD––––
2011 Ford Explorer SUV AWD––––

Fuel economy

EPA ratings for each 2011 Ford Explorer version.

VersionCity MPGHighway MPGCombinedYearly fuel cost
Explorer 4WD 3.5 L Automatic 6-spd172319$3,550
Explorer 4WD 3.5 L Automatic (S6)172319$3,550
Explorer FWD 3.5 L Automatic 6-spd182520$3,350
Explorer FWD 3.5 L Automatic (S6)182520$3,350
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Sources: NHTSA recalls, complaints and 5-Star Safety Ratings, US EPA fuel economy and Transport Canada's Vehicle Recalls Database (contains information licensed under the Open Government Licence – Canada). Recalls updated 2026-10-30.